“The goal as a company is to have customer service that is not just the best but legendary.” – Sam Walton.

Many companies believe that they are delivering excellent customer service. However, most customers don’t believe they’re receiving excellent customer service. There is a gap

In my presentation, I’m going to uncover how companies can identify the truth behind what customers what from them and how they can meet and exceed customer expectations. We’ll also uncover some of the challenges typically faced by companies and how these could be addressed.

Dynamics 365 Customer Service provides a wealth of capabilities that have transformed businesses. Let’s uncover how case management can be transformational together.

Benefits of Attending this Session:

• How to identify the best features to adopt based on company maturity
• Features available in D365 Customer Service
• What does the future of Service look like