Join Rabobank, a leading financial services innovator, as they share their real-world experiences with Microsoft Copilot Studio to transform customer interactions. Learn how they leverage GenAI to tailor channel usage based on customer preferences, promote secure self-service, and boost agent efficiency.
Explore cutting-edge tools like proactive knowledge assistants, conversation summarizers, and GenAI-driven sales pitches tailored to Next Best Actions (NBA). Get a sneak peek into their roadmap to evolve their customer-facing GenAI chatbot into a proactive, end-to-end financial assistant.
- Learn strategies for journey management to tailor channel usage based on customer preferences and needs, and promote customer autonomy and self-service in the secure banking app.
- Utilise GenAI-driven tools like a pro-active knowledge assist, conversation and transfer summarizer, and a GenAI Sales Pitch per NBA to boost sales and reduce cost-to-serve for agents.
- Learn about our customer-facing GenAI Chatbot and what’s on the roadmap to become a pro-active financial
- Assistant with end-2-end capabilities powered with MS Copilot Studios.
- Self-service first & Secure contact second
- Offer the right channel per journey
- Dare to experiment with GenAI and scale fast
- Listen to customer & employee feedback
