As apps and automations evolve to be agents, generative AI can increasingly simplify how solutions are defined and implemented. It’s no longer necessary to define every last step and parameter in every Flow, or every last call from a Power App to a back-end system – with enough guidance on the *outcome* you’re trying to achieve, AI can often plan the actions required and the specific tasks to execute. It’s a new world now.

But can you really say “follow up on each marketing lead by sending a personalised e-mail to the client and update our back-end systems appropriately” and AI magically does all the right things? Where are the boundaries? How autonomous can autonomous agents be? In this session we’ll show the top techniques for success, and where you need to draw the line between instructions and specific items for your agent to call. Demos on autonomous agent capabilities, integrations with other systems, and complex processing