Miranda serves as the Director of Customer Experience PM for OneDrive and SharePoint (ODSP). Her team plays a vital role in the product development organization, focusing on understanding customer needs and requirements through high-quality one-on-one engagements and analyzing feedback and sentiment from various large-scale channels like in-product feedback and support. Her team represents the customer’s viewpoint within ODSP engineering, providing insights that shape product roadmaps and highlighting what delighters and detractors to guide engineering priorities. They aim to increase customer adoption and satisfaction by turning customer insights into strategic actions.

Miranda proudly holds a degree in Computer Engineering from the University of Michigan and brings over 20 years of experience in technology, having worked as a program manager, technology transformation leader, and technical consultant. She thrives in roles that balance product development and customer facing engagements. As a seasoned leader in the tech and customer experience, she has held similar positions focusing on the connection between product delivery and customer experience at AWS Professional Services, Amazon Alexa, and Southwest Airlines.